Refund & Return Policy

Last Updated: May 2026  |  Store: lottacustom.com  |  Contact: Customlot@yahoo.com

1. Our Commitment

Because every Lotta Custom product is made-to-order and custom-printed specifically for you, we are unable to offer returns for buyer's remorse or size exchanges that fall outside our policy. However, we are fully committed to making it right if something goes wrong with your order. Our team is here to ensure every customer receives a product they love, and we will work with you to resolve any legitimate issue quickly and fairly.

2. What We Cover — Eligible for Refund or Replacement

We will issue a free replacement or a full refund (at our discretion) for any of the following situations:

●     Item arrives damaged, defective, or misprinted

●     Wrong item sent — incorrect design, color, or product type

●     Item lost in transit — not delivered within 30 days of dispatch (domestic) or 45 days of dispatch (international)

●     Significant quality issue confirmed by photo evidence

 

How to file a claim: Email Customlot@yahoo.com within 30 days of delivery with your order number and clear photos of the issue. We will respond within 1–2 business days with a resolution.

 

3. What We Do Not Cover — Non-Eligible Situations

The following situations are not eligible for a refund, replacement, or exchange:

●     Change of mind or buyer's remorse

●     Incorrect size ordered by the customer — we strongly recommend consulting our size guide before purchasing

●     Minor color variations due to monitor display differences — colors may vary slightly from screen to print

●     Items that have been worn, washed, or altered in any way

●     Orders placed with an incorrect shipping address provided by the customer

●     Refund or replacement requests submitted more than 30 days after delivery confirmation

4. Exchange Policy

We offer size exchanges within 30 days of delivery, subject to the following conditions:

●     The item must be unworn, unwashed, and in original condition

●     The customer is responsible for return shipping costs

●     Exchanges are subject to availability of the replacement item

●     A $5.00 restocking/reprint fee applies to exchanges — this fee is waived if the original item was defective or an error on our part

How to Initiate an Exchange

Email Customlot@yahoo.com with the subject line "Exchange Request – [Order Number]" and include the following:

1.    Your order number

2.    The item(s) you wish to exchange

3.    Your preferred replacement size

5. Refund Processing

Once a refund has been approved by our support team, please expect the following:

●     Refunds are issued to the original payment method within 5–10 business days

●     Processing times may vary depending on your bank or payment provider

●     You will receive an email confirmation once the refund has been issued

●     Partial refunds may be issued for partial order issues (e.g., one item in a multi-item order is affected)

6. Order Cancellations

Because our products go into production very quickly after an order is placed, our cancellation window is limited:

●     Cancellations are accepted within 12 hours of order placement only

●     After 12 hours, production may have already begun and cancellation cannot be guaranteed

 

To request a cancellation: Email Customlot@yahoo.com immediately with the subject line "Cancellation Request – [Order Number]". The sooner you contact us, the better the chance we can stop production.

 

7. Contact Us

 

Email: Customlot@yahoo.com Hours: Monday – Friday, 9:00 AM – 5:00 PM EST Response Time: Within 1–2 business days

 

Lotta Custom  |  lottacustom.com  |  support@lottacustom.com  |  Last Updated May 2026